At AMOURELLE, we’d love to see your satisfation with every piece you receive. In case that you need to exchange an item, please review our policy below:
1. Exchange Timeframe
• For in-store purchases: Exchange requests must be made within 02 days of receiving the item.
• For online orders: Exchange requests must be made within 02 days from the delivery date.
2. Exchange Conditions
Items must meet the following requirements:
• Unused and in original condition
• With all original tags, labels, and packaging intact
• Free from washing, odors, stains, or any signs of use
3. Eligible Exchange Cases
We accept exchanges for:
• Size or color changes (subject to availability)
• Manufacturer defects
• Incorrect item or order fulfillment
4. Exchange Terms
• Each order is eligible for one-time exchange only.
• No refunds are offered under any circumstance.
• We do not accept exchanges for refund or credit.
5. How to Exchange
• In-store: Please bring the item and receipt to AMOURELLE pop-up store where it was purchased.
• By courier: Kindly send the item to AMOURELLE store address, with your full name and phone number attached.
Thank you for your understanding.
If you need further assistance, please contact our AMOURELLE team for support.